Use Respond.io from Claude
Add the Respond.io connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorRespond.io
Respond.io integration for Claude and Codex
Create a Respond.io connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategoryCustomer Support
Use Respond.io from Codex
Add the Respond.io connection to a Space that runs Codex, then use it from every channel in that Space.
Use Respond.io from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Customer Support
What the Respond.io connector can do
Respond.io centralizes customer conversations across WhatsApp, email, SMS, and chat into one workspace. With a Respond.io connection in type.com, a support Space can ask Claude to create a contact, add an internal note to a conversation, or check which channels are connected, keeping customer context next to the team's own discussion.
One connection, many Spaces
Connect Respond.io once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Respond.io in type.com
Add internal notes during a handoff
Leave a note on a conversation explaining context before another teammate picks it up, so nothing gets lost in the handoff.
Add an internal comment to this conversation explaining why we're waiting on the customer.
Create a contact from a new inquiry
Register a new contact with their details as soon as a fresh inquiry comes in through any connected channel.
Create a Respond.io contact for this new WhatsApp inquiry with their name and email.
Check which channels are connected
List active messaging channels before deciding where to route a new type of customer inquiry.
List our connected Respond.io channels so I know where to route this inquiry.
Representative actions
- Add internal comment to conversation
Adds a private note to a contact's conversation after confirming which contact it belongs to.
- Create Contact
Creates a new contact using an email, phone number, or ID, along with any known profile details.
- Create Space Tag
Adds a new tag to the workspace for segmenting and filtering contacts and conversations.
- Get Message
Looks up the full content and metadata of one message exchanged with a contact.
- List channels
Returns the messaging channels connected to the workspace, with pagination support.
Connection
API and auth details
respond.io provides developer APIs for customer conversation management. Integrations can automate messages, sync CRM data, trigger workflows, manage contacts, conversations, channels, events, and customer messaging across WhatsApp, email, SMS, chat, and social channels.
- Source
- type.com catalog metadata
- Auth schemes
- API key
- API docs
- https://developers.respond.io/
- Official site
- https://respond.io/
FAQ
Questions people ask before connecting Respond.io
Can Claude manage Respond.io conversations from type.com?
Yes. Once a Respond.io connection is shared with a Space, the agent can create contacts, add notes, or check channels directly from a thread.
How do I authenticate Respond.io in type.com?
Respond.io uses an API key, added once by an admin when the connection is created.
Can Respond.io conversation checks run on a schedule?
Yes. A recurring check, like confirming connected channels each week, can be set up as a type.com automation.
Is this the same as a Respond.io MCP server?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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